99cd Privacy Policy – Our commitment to protecting your information

01Introduction

99cd.pro (referred to herein as "99cd", "we", or "our platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how 99cd collects, stores, uses, and protects your personal information.

By using the 99cd website, creating an account, or accessing any of our services, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

Our privacy policy applies to website visitors, registered members, players, and anyone who has interacted with us in any way. 99cd's privacy policy is developed in accordance with international data protection standards.

02What information we collect

99cd only collects information that is necessary to deliver our services, ensure security, and improve the user experience. We never collect unnecessary personal data.

We may collect the following information:

03How we use your information

99cd uses collected data only for specific, legitimate purposes. Your information is never sold to advertising companies or shared with third parties without your permission.

• Account management: Your information is used to create, verify, and maintain your account.
• Transaction Processing: The necessary information is used to securely process deposits and withdrawals.
• Improving the Gaming Experience: Your preferences and gaming history are analyzed to provide personalized recommendations.
• Security Verification: Your information is monitored to detect and prevent fraudulent activity.
• Customer Support: Our support team uses your information to resolve issues and complaints.
• Legal compliance: Information required to comply with applicable laws and regulations is retained accordingly.
• Promotional Communications: Information about bonuses and offers is sent only with your consent.

04Data Storage & Protection

99cd uses industry-standard security technology to keep your personal information safe. Our servers are protected with SSL/TLS encryption and undergo regular security audits.

• Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Access control: Only authorized staff can access your information, and they are bound by confidentiality agreements.
• Data Minimization: We never collect or store more information than is necessary.
• Retention Period: Data for active accounts is retained for the duration of the service. Upon account closure, data is deleted unless required by law.
• Data Backup: Your data is stored in secure backups to prevent loss in the event of any technical issue.

05Data Sharing Policy

99cd never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties. Only the minimum information necessary is shared in such cases.

Circumstances under which your information may be shared:

• Payment Providers: Necessary information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
• Game Providers: To ensure gaming services with live game or slot game providers.
• Technology Service Providers: Trusted technology partners for hosting, security, and analytics services.
• Legal authorities: Information may be disclosed in response to a valid order from a court or government authority.
• AML/KYC compliance: To regulatory authorities where required for anti-money laundering compliance.

06Cookies and tracking technologies

The 99cd website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help remember your preferences.

Types of cookies we use:

• Essential cookies: These are essential for the platform to function properly, covering login sessions and security tokens.
• Functional cookies: Remembers your language preference, theme settings, and more so you do not have to reconfigure them each time.
• Analytical Cookies: Collects anonymous data to help us understand which parts of the website are used most.
• Security Cookies: Used to prevent CSRF attacks and protect user sessions.

You can manage cookies by adjusting your browser settings. However, disabling essential cookies may cause certain features of the platform to stop functioning correctly.

07Your privacy rights

99cd believes every user has the right to full control over their own data. We are committed to upholding the following rights for you.

• Right to Access Your Information: You can request a copy of the information 99cd holds about you at any time.
• Right to Rectification: You may request a correction if any of your information on record is inaccurate.
• Right to Erasure: You may request the deletion of your personal data under certain conditions.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Restrict Processing: You may request that the processing of your information be temporarily restricted in certain circumstances.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. Complex cases may take longer, but you will be kept informed.

08Privacy of minors

99cd strictly prohibits minors (under 18) from creating accounts or participating in any gaming activities. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has created an account, the account will be closed immediately and all collected data will be deleted. If you believe a minor is using our platform, please notify our support team right away.

09Privacy Policy Updates

99cd reserves the right to update this privacy policy as needed. Any changes will be reflected on this page with a revised date. Users will be notified through the platform for significant updates.

Continued use of 99cd after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly. Our core commitment — protecting your data — will always remain unchanged.

10Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your matter with the utmost care.

We typically respond to privacy-related requests within 3 business days. Complex matters may take longer, but you will always be kept informed of the progress.